News
30th October 2025
Sunderland has taken a major step forward in promoting digital inclusion and improving community digital health with the launch of seven new Digital Health Hubs across the city.
The £468,465 Digital Health Hubs programme builds on the success of the city’s 2024 pilot scheme, which enabled thousands of residents across Sunderland’s communities to go online for the first time.
The hubs, delivered by Sunderland City Council with support from the UK Shared Prosperity Fund (UKSPF), provide residents with access to devices, connectivity and tailored digital support to help them engage with essential health services, access work and online services, as well as improve their wellbeing and connect with family members.
The continued success of the Digital Health Hubs has been made possible through collaborative efforts, including Sunderland City Council’s joint venture with Boldyn Networks. Boldyn has played a key role in carrying out site visits and deploying the digital infrastructure ready for launch and operation.
Through this latest investment, seven new hubs have been established in communities with significant digital needs, while five existing hubs have been strengthened with new equipment, peer mentoring and outreach activities. Bespoke hubs have also been set up to support vulnerable groups such as those experiencing homelessness, ex-offenders and young people.
The hubs are already delivering wide-ranging social benefits. By tackling the root causes of poor health and promoting healthier lifestyles, residents are engaging in activities that boost wellbeing, supported by both offline and virtual health services.
Community partners are providing trusted advice and signposting, while many are using the Making Every Contact Count (MECC) approach to spark healthy conversations and behaviour change.
The programme also supports people in managing long-term health conditions, accessing financial advice and connecting with specialist services. It provides tailored support for individuals at risk of homelessness, helping them transition into stable housing, while fostering inclusivity by investing in the voluntary sector, improving digital access and building social cohesion. Together, these measures are helping communities become healthier, safer and more connected.
Among the new hubs now open are:
Each hub provides:
Councillor Alison Smith, cabinet member for corporate services and equalities at Sunderland City Council, said: “For many people, going online for the first time can feel overwhelming, but the hubs give them a safe and welcoming place to learn at their own pace.
“I’ve seen residents go from not knowing how to switch on a device to booking GP appointments online and staying in touch with family. It’s about giving people confidence and showing them how digital skills can make everyday life easier.”
Liz St Louis, director of smart cities and enabling services at Sunderland City Council, added: “Our smart city journey is about more than technology – it’s about people. These new Digital Health Hubs ensure that everyone, regardless of their background or circumstances, has the tools, skills and support they need to live healthier, more connected lives.
“It’s a real example of how technology, when delivered locally, can change lives. Digital Health Hubs have made a profound difference in our community – from helping older residents attend GP appointments online to supporting young people with job applications and training – the hubs are about building confidence as well as providing online access.”
By providing access to devices, data and support in trusted local spaces, the Digital Health Hubs are ensuring Sunderland’s communities are healthier, safer and more connected – ensuring that no one and nowhere is left behind in the city’s smart city journey.
The programme also funds Links4Life activity grants, which support grassroots community providers to run digital health and wellbeing activities across the city.
Find your local Digital Health Hub and find out more at: https://www.sunderland.gov.uk/article/29583/Digital-Directory