News
23rd May 2024
Sunderland City Council, Totalmobile, and Boldyn Networks unite to improve the delivery of social and health care services, to over 5,000 service users.
Sunderland, UK – May 23, 2024 – Social and health care support delivery is set to be transformed across Sunderland, thanks to the rollout of a new innovative software aimed at enhancing reablement, planned care, and telecare services across Sunderland.
The project is a collaboration between Sunderland Care and Support (SCAS), a trading company of Sunderland City Council, Boldyn Networks, a leading shared infrastructure provider and Totalmobile, a leading global provider of field service management software solutions.
With over 5,000 service users to benefit, the software from Totalmobile significantly increases SCAS operational capacity, enabling caregivers to provide a better service to a greater number of individuals per shift, per day – facilitating improved access to vital services for residents.
The project, which launches in May, will not only increase service efficiency, but it will also enhance the work-life balance of over 500 caregivers. By reducing administrative tasks, streamlining processes, and optimising workflows, SCAS staff can focus on delivering high-quality care to residents, enhancing the care experience, and providing timely information and support to staff while retaining vital skills in the support sector.
Supported by Sunderland’s extensive public Wi-Fi networks, a result of Sunderland City Council’s and Boldyn Networks’ partnership to build a smarter, more digitally connected city, the project is another milestone in the wider commitment to enhance the quality of life for communities across the North East.
Chris Hornung, Totalmobile’s Managing Director of Public Sector, said: “We are proud to collaborate with Sunderland City Council and Boldyn Networks to drive positive change in the care and support provision. This project exemplifies our commitment to using technology to enhance the lives of both caregivers and service users, ultimately fostering healthier and more resilient communities.”
Graham King, Director of Adult Social Care at Sunderland City Council and Chief Operating Officer for Sunderland Care and Support, said: “Sunderland City Council is committed to improving the lives of our residents through innovative solutions. This project is a game-changer, enhancing the efficiency and quality of our social and health care services.
“By leveraging the power of Sunderland’s smart city infrastructure alongside cutting-edge technology from Totalmobile, we are not only increasing the capacity of our caregivers but also ensuring they can focus on what truly matters – delivering exceptional care. This initiative underpins our dedication to creating a smarter, more connected city that prioritises the wellbeing of its community.”
Claire Venners, Director Delivery UK & Ireland at Boldyn Networks emphasises the significance of the partnership: “This new project shows the significance of technology in enhancing the health and wellbeing of residents. Thanks to the new partnership, both caregivers and service users across Sunderland will have access to more efficient care delivery that will contribute to higher-quality services.”
As the project progresses, residents are encouraged to stay informed and engaged in this transformative journey towards a brighter, more efficient future for care and support services.
For more information about Totalmobile and its partnership with Sunderland City Council and Boldyn Networks, please visit www.totalmobile.co.uk and to track the rapid progress of the smart city of Sunderland, see www.sunderlandoursmartcity.com.
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About Totalmobile
Established in 1985, Totalmobile is a global provider of field service management (FSM) software and dedicated to delivering technology that makes work and the lives of mobile workers better. With a comprehensive range of market-leading field service capabilities, Totalmobile provides a fully integrated platform that empowers its clients to streamline operations, achieve unparalleled efficiency, and realise substantial returns on investment.
Serving over 1,000 clients across nine diverse sectors, including Housing & Property, FM, Emergency Services, Government, Utilities, Logistics, Telecoms, Transport, Fire & Security, and Health & Social Care, Totalmobile boasts a user base of over 500,000 workers who rely on our technology daily. With an unwavering commitment to understanding our clients’ unique requirements, we continuously strive to deliver maximum value, pushing the boundaries of innovation in the field service industry.
Headquartered in Belfast with additional offices across the UK, Ireland and Australia, Totalmobile comprises over 380 dedicated professionals spread across seven strategic locations.
About Sunderland Care and Support
Sunderland Care and Support (SCAS) is responsible for delivering a range of social care, health, and support services to residents across the city of Sunderland and in the region.
SCAS’s mission is to provide customers with the support and services they need to live happy, healthy, and successful lives. This includes accommodation, support, equipment, and assistive technology.
About Boldyn Networks
Boldyn Networks is one of the world’s largest neutral host providers, delivering the advanced shared network infrastructure needed for a smart, inclusive, and sustainable future. It brings together the combined scale and expertise of industry-leading companies with a single purpose: to unlock the power of an interconnected future. From interconnected transit, venues and enterprises to smart cities, next-generation, and bespoke private networks, Boldyn enables new possibilities in the way people live, work and play. Bringing connectivity to the most complex environments. Our portfolio is harnessing fibre, advancing 4G/LTE, accelerating 5G, preparing for 6G–and looking beyond to the next breakthroughs. With headquarters in the UK, our global operations span North America, Europe, and Asia. Boldyn Networks. Reimagine tomorrow. Transform today.
Learn more at: www.boldyn.com