Enhancing Citizen-Centric Public Services in the Digital Age


25th July 2023

Topic Enabling Technologies
Technology AI, IoT
Sector Enabling Technologies

A new partnership between Microsoft and Sunderland will build on a shared ambition and aligned values, to positively impact the lives of local people and businesses in our vibrant smart city.

Redefining public service delivery in the digital age will continue Sunderland’s digital transformation into a thriving digital hub. This agreement is primed to catalyse transformative change for Sunderland’s residents, businesses and visitors.

Sunderland City Council’s vision for a new kind of urban development aligns perfectly with Microsoft’s expertise in creating smart city solutions. Microsoft’s cutting-edge technologies and expertise will streamline administrative processes, enhance resident engagement and optimise resource allocation.

Collaborating for a connected and sustainable future
By integrating advanced technologies such as the Internet of Things (IoT), Artificial Intelligence (AI) and data analytics, we’re using Sunderland’s advanced smart city infrastructure to shape an evolved urban ecosystem.

Bridging the digital divide for residents, our joint commitment will provide skills training and support for the digital economy – transforming lives across our communities, whilst fuelling innovation and underpinning economic resilience on a city-wide scale.


Liz St Louis, Director of Smart Cities at Sunderland City Council, said: “Catalysed by our leading smart city achievements, I am extremely proud to be harnessing this new relationship with esteemed partners, Microsoft.

“Together, we will minimise disconnects between people, technology and place – leaving no-one and nowhere behind.

“Microsoft’s thought leadership, technology and digital solutions will help to revolutionise our public services, whilst empowering our people, as we continue to digitally transform our smart city.”


Click here to find out more about this new and exciting partnership set to empower the people of Sunderland and equip local businesses with the skills, resources and opportunities they need to succeed.